|How long should it take for my order to arrive?|
|I would like to pay you. How do I do so?|
|Would you mind telling me about your product guarantee?|
|What kind of warranty can you offer me?|
|HELP!! My order got SMOOSHED! What do I do?|
|How do I place an order?|
|Can I visit your shop in South Kingstown, Rhode Island?|
|Do you have a list of all Volkswagen chasis numbers?|
How long should it take for my order to arrive?
We can ship most items immediately from stock. We will inform you of any long waiting periods should they be required. We ship via UPS in most cases. UPS provides several choices (speeds) of service. Normal UPS "ground" service is from one to five business days depending on your distance from Rhode Island. Also available: overnight, two day air and three day guaranteed delivery at low cost to distant points.
We ship internationally.
We ask that our customers who are outside of the United States or Canada
create a temporary order on line. This "order" will not require payment. It will
allow us to generate a complete quotation including shipping to your address
and to provide you with full information on how to complete your order, if
you choose to do so.
I would like to pay you. How do I do so?
Our web page is set up for secure ordering and on line is the fastest and most convenient method of ordering. We use the industry standard level of secure server software to ensure that your personal information cannot be read as it is transmitted over the internet.
We accept all major credit cards: MC, VISA, AMERICAN EXPRESS, and DISCOVER. Credit cards can also be used to pay for a phoned in order. Orders may be placed by phone using our toll free number: 800-999-2892.
You can mail or fax your order to us. See our "contact" information for fax number and address.
If you prepay by personal check then we must wait until the check clears. Orders which are prepaid by bank check or money order are processed immediately.
We can accept Paypal payments from verified members of the Paypal system. You can send paypal payments to: firstname.lastname@example.org using your Paypal page. You can paste your order into an email or a fax and then use paypal to make a secure payment.
Would you mind telling me about your product guarantee?
We have a very liberal return policy: We will, subject to rare exceptions, accept the return of an item that you purchase from us but decide to return. We will credit your full purchase price in most cases. This return must be done within 15 days of your receipt of the part. The returned item must be returned in the new condition. The returned item must not be sent back to us without prior authorization and a return authorization number which we will give you via phone or email. Also you should send the product back to us fully insured against breakage or damage. This allows us to prepare for, and to execute a proper and full replacement or refund or warranty claim.
Custom made items may not be returned unless deficient. 'Custom items' are those with non-original configuration or color. These are usually custom made upholstery items and may not be returned unless deficient. If you order for a car that has been "retro-fitted" (say a 1972 Beetle with 1965 seat frames) then this would be considered a custom order too.
Our primary guarantee is that we will uphold our reputation for fine old fashioned service, delivered since 1975.
What kind of warranty can you offer me?
We pride ourselves on our customer satisfaction record, since 1975. This includes our ability, via our influence in the car restoration industry to secure rapid service on warranty claims whenever needed. We do not employ misleading warranty advice, such as "guaranteed for life, normal wear and tear excluded." Our warranty service is fair and rapid.
HELP!! My order got SMOOSHED! What do I do?
UPS has provided us with excellent service over the years. Occasionally (rarely) a box may reach a customer in obviously damaged condition! In this event please follow these instructions. (They should apply to any merchant's shipment to you):
How do I place an order?
Can I visit your shop in South Kingstown, Rhode Island?
We're not a retail store, so your best bet is to shop for Volkswagen parts and accessories on this website. But if you want to visit the shop, you can do so by appointment only. Sorry, we can't accommodate walk-ins. Thanks for your understanding.
Do you have a list of all Volkswagen chasis numbers?
Yes, we do: Volkswagen Chasis numbers since 1950