Don't sign for the shipment until you have
inspected the contents
and are satisfied that nothing has been damaged. The driver will expect you to
do this if a box shows evident damage.
If the merchandise has been damaged then tell
the driver that you are returning the box to the shipper for replacement.
Then UPS will affix a tag to the package. This tag will guarantee
the acvivation of the insurance on the parcel and the package will arrive
here quickly and we will replace the merchandise immediately. Don't worry if you
miss the driver. You can do the same steps by calling UPS and having them
pick up the damaged parcel later.
If following the above step causes you any
anxiety because of the small time delay then we suggest the following:
Place a second order. Inform us that a package is coming back damaged.
We'll ship out your second order. When the returned package is processed
we'll refund your money for the first purchase. Please note that damage is a rarity.
UPS has an excellent record and we are very meticulous and caring packagers!
Our web page is set up for secure
ordering and is the fastest and most convenient method.
We use the industry standard level of secure server software
to ensure that your personal information cannot be read as it is
transmitted overr the internet.
Of course you can still order the old fashioned way:
If you call you will speak to Kevin, Jane, Paul or
Burt. Remember that we are on Eastern Time and only
open weekdays from 9 to 5. Have your credit card ready please
if you call to order.
You can email an order to us if you wish.
Please be sure to compose your order clearly.
The best way is to paste the items from our web site.
You may then pay using Paypal, as described in a previous section.
We cannot ship to a Post Office Box unless
the order is prepaid with cash, check or money order.
The fraud rate is too high: thieves with stolen credit cards often
use temporary post office boxes to receive merchandise fraudulently.
Minimizing our loss rate is in our customers' interest too.
We apologize if this policy inconveniences you.
Do not ship merchandise to us without first
obtaining a "return authorization" number. We cannot sign for anything
that is unexpected.
Print Catalogs: Due to frequent changes in supply, pricing, and other factors, our catalogs
keep changing. Please use the web site to see our catalog descriptions. As our site is frequently updated
to reflect product description, price and availability changes, the web site remains your best source of
information. Thanks!