Frequently Asked Q's

---Nearly 30 years of experience selling Volkswagen parts, Karmann Ghia parts, and Convertible Tops.

Catalogs

Volkswagen Beetle

Volkswagen Bus an Vanagon

Karmann Ghia

Rabbits/ Cabriolets

Search

How long should it take for my order to arrive?

I would like to pay you. How do I do so?

Would you mind telling me about your product guarantee?

What kind of warranty can you offer me?

HELP!! My order got SMOOSHED! What do I do?

How do I place an order?

How long should it take for my order to arrive?
We can ship most items immediately from stock.
We will inform you of any long waiting periods should they be required.
We ship via UPS in most cases. UPS provides several choices (speeds)
of service. Normal UPS “ground” service is from one to five business days
depending on your distance from Rhode Island. Also available: overnight, two day
air and three day guaranteed delivery at low cost to distant points.

We ship internationally. We ask that our customers who are outside of the United States or Canada
create a temporary order on line. This "order" will not require payment. It will
allow us to generate a complete quotation including shipping to your address
and to provide you with full information on how to complete your order, if
you choose to do so.
We have many customers all over the world and will do our
best to help you obtain your merchandise, no matter where you live.

I would like to pay you. How do I do so?
Our web page is set up for secure ordering and on line is the
fastest and most convenient method of ordering. We use the industry
standard level of secure server software to ensure that
your personal information cannot be read as it is transmitted over the internet.

We accept all major credit cards: MC, VISA, AMERICAN EXPRESS, and DISCOVER.
Credit cards can also be used to pay for a phoned in order.
Orders may be placed by phone using our toll free number: 800-999-2892.

You can mail or fax your order to us.
See our "contact" information for fax number and address.

If you prepay by personal check then we must wait until the check clears.
Orders which are prepaid by bank check or money order are processed immediately.

We can accept Paypal payments from verified members of the Paypal system.
You can send paypal payments to:
orders@mtmfg.com
using your Paypal page.
You can paste your order into an email or a fax and then use paypal to
make a secure payment.

Would you mind telling me about your product guarantee?
We have a very liberal return policy: We will, subject to rare exceptions,
accept the return of an item that you purchase from us but decide to return.
We will credit your full purchase price in most cases.
This return must be done within 15 days of your receipt of the part.
The returned item must be returned in the new condition.
The returned item must not be sent back to us without prior authorization and a
return authorization number which we will give you via phone or email.
Also you should send the product back to us fully insured against breakage or damage.
This allows us to prepare for, and to execute a proper and full replacement
or refund or warranty claim.

Custom made items may not be returned unless deficient.
'Custom items' are those with non-original configuration or color.
These are usually custom made upholstery items and may not be returned unless deficient.
If you order for a car that has been ‘retro-fitted’ (say a 1972 Beetle with 1965 seat frames)
then this would be considered a custom order too.

Our primary guarantee is that we will uphold our
reputation for fine old fashioned service, delivered since 1975.

What kind of warranty can you offer me?
We pride ourselves on our customer satisfaction record, since 1975.
This includes our ability, via our influence in the car restoration industry
to secure rapid service on warranty claims whenever needed.
We do not employ misleading warranty advice, such as "guaranteed for life,
normal wear and tear excluded." Our warranty service is fair and rapid.

HELP!! My order got SMOOSHED! What do I do?
UPS has provided us with excellent service over the years.
Occasionally (rarely) a box may reach a customer in obviously damaged condition!
In this event please follow these instructions. (They should apply
to any merchant’s shipment to you):

Don’t sign for the shipment until you have inspected the contents
and are satisfied that nothing has been damaged.
The driver will expect you to do this if a box shows evident damage.

If the merchandise has been damaged then tell
the driver that you are returning the box to the shipper for replacement.
Then UPS will affix a tag to the package. This tag will guarantee
the acvivation of the insurance on the parcel and the package will arrive
here quickly and we will replace the merchandise immediately.
Don't worry if you miss the driver. You can do the same steps
by calling UPS and having them pick up the damaged parcel later.

If following the above step causes you any anxiety
because of the small time delay then we suggest the following:
Place a second order. Inform us that a package is coming back damaged.
We’ll ship out your second order. When the returned package is processed
we’ll refund your money for the first purchase. Please note that damage is a rarity.
UPS has an excellent record and we are very meticulous and caring packagers!

How do I place an order?

	Our web page is set up for secure ordering and is the fastest and most convenient method. We use the industry standard level of secure server software to ensure that your personal information cannot be read as it is transmitted overr the internet. Of course you can still order the old fashioned way: If you call you will speak to Kevin, Jane, Paul, Erin or Burt. Remember that we are on Eastern Time and only open weekdays from 9 to 5. Have your credit card ready please if you call to order. You can email an order to us if you wish. Please be sure to compose your order clearly. The best way is to paste the items from our web site. You may then pay using Paypal, as described in a previous section.
	We cannot ship to a Post Office Box unless the order is prepaid with cash, check or money order. The fraud rate is too high: thieves with stolen credit cards often use temporary post office boxes to receive merchandise fraudulently. Minimizing our loss rate is in our customers’ interest too. We apologize if this policy inconveniences you.
	Do not ship merchandise to us without first obtaining a “return authorization” number. We cannot sign for anything that is unexpected. Print Catalogs: Due to frequent changes in supply, pricing, and other factors, our catalogs keep changing. Please use the web site to see our catalog descriptions. As our site is frequently updated to reflect product description, price and availability changes, the web site remains your best source of information. Thanks!

Return to Top